Terms of Service

By accessing our website, contacting us, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

These Terms apply to all visitors, enquirers, and clients of Tingo Timber Trace, whether interacting via our website, WhatsApp, email, or in person.

Tingo Timber Trace provides luxury interior design services including modular kitchens, wardrobes, TV units, bedroom interiors, living room design, false ceiling installation, commercial interior fit-outs, and complete home interior solutions.

All services are subject to a separate project agreement, scope of work, and quotation that will be provided to you prior to commencement.

We reserve the right to decline any project or enquiry at our discretion without being required to provide a reason.

Initial consultations may be offered at no charge or at a specified fee, as communicated at the time of booking. Any consultation fee paid will be clearly stated in advance.

Cost estimates and quotations provided — including those generated through our online cost calculator — are indicative only. Final quotations are issued only after a site visit and detailed project brief.

Quotations are valid for the period stated within the quotation document. Beyond that period, prices may be subject to revision.

All projects are governed by a formal written agreement specifying scope, timeline, payment schedule, and warranty terms. Work begins only upon signed agreement and receipt of the agreed deposit.

Payment is due in accordance with the milestones set out in the project agreement. Late payments may attract charges as specified therein.

Tingo Timber Trace retains the right to suspend work if payments are not received on time, without liability for any resulting delays.

All design concepts, mood boards, technical drawings, 3D renders, and other creative work produced by Tingo Timber Trace remain our intellectual property until full payment has been received.

Upon full payment, clients receive a licence to use the designs for their specific project. Designs may not be reproduced, sold, or used for other projects without written consent.

Clients are responsible for providing accurate information about the project space, including measurements, existing fittings, and any relevant structural or legal constraints.

Clients must ensure that we have appropriate access to the project site at agreed times. Failure to provide access may result in rescheduling fees.

Any approvals, permits, or third-party consents required for the design work are the responsibility of the client unless otherwise agreed in writing.

While we take every care to deliver high-quality work, Tingo Timber Trace's liability is limited to the value of the services directly provided under the relevant project agreement.

We are not liable for indirect, incidental, or consequential losses arising from the use of our services, including but not limited to delays caused by third-party suppliers, unforeseen structural issues, or force majeure events.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You must not attempt to gain unauthorised access to any part of this website or its underlying systems.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance.

Either party may terminate a project engagement in accordance with the termination provisions set out in the signed project agreement.