Privacy Policy
At Tingo Timber Trace, we are committed to protecting your personal information and being transparent about how we use it.
Last updated: July 2025
Contents
Information We Collect
Personal Information
When you contact us, request a consultation, or interact with our services, we may collect: your full name, phone number, email address, WhatsApp number, home or project address, and details about your interior design project including budget, preferences, and scope.
Uploaded Content
You may choose to share photographs of your existing spaces, inspiration images, floor plans, or other visual references to help us understand your design vision. These files are used solely to inform your project consultation and quotation.
Communication Records
Conversations conducted over WhatsApp, email, or our website contact form are recorded and retained to ensure continuity of service and accurate project documentation.
Usage Data
We may automatically collect basic technical information when you visit our website, such as browser type, pages viewed, and approximate geographic location, to improve our online experience.
How We Use Your Information
Service Delivery
Your personal information is used to respond to enquiries, prepare design proposals and cost quotations, schedule consultations, and deliver interior design services across our offerings — including modular kitchens, wardrobes, TV units, bedroom interiors, living room design, false ceilings, commercial spaces, and complete home interiors.
Communication
We use your contact details to send project updates, share design concepts, provide quotations, and follow up on ongoing or completed work. We will not contact you for unrelated marketing purposes without your consent.
Quality Improvement
Aggregated, anonymised data may be used internally to refine our design processes, improve our service quality, and better understand client preferences.
WhatsApp Cloud API Usage
How We Use WhatsApp
Tingo Timber Trace uses the WhatsApp Business Cloud API (provided by Meta Platforms, Inc.) to communicate with clients. This enables us to send project updates, quotations, consultation reminders, and respond to your enquiries via WhatsApp.
Message Processing
Messages sent through WhatsApp are processed via Meta's infrastructure. By communicating with us over WhatsApp, you acknowledge that your messages are subject to Meta's own Privacy Policy and Terms of Service. We do not sell or share your WhatsApp communications with any third parties beyond what is required to operate the service.
Consent
By initiating a WhatsApp conversation with us or by providing your WhatsApp number as a contact preference, you consent to receiving business communications from us through this channel. You may opt out at any time by informing us in writing.
AI Assistant Usage
AI-Powered Features
Our website and client communication tools may use artificial intelligence to assist with enquiry responses, design suggestions, and consultation scheduling. These AI features are designed to enhance your experience and improve response times.
Data Used by AI Systems
Information you provide — such as project descriptions, room dimensions, style preferences, and uploaded images — may be processed by AI systems to generate relevant suggestions or responses. This processing helps personalise your interaction with Tingo Timber Trace.
Human Oversight
All AI-assisted interactions are supervised by our team. Final design decisions, quotations, and contractual commitments are always reviewed and confirmed by a human member of our staff.
Third-Party AI Providers
We may use third-party AI platforms to power these features. Any data shared with such platforms is governed by contractual data processing agreements that require them to maintain appropriate security standards and prohibit them from using your data for their own purposes.
Data Protection
Security Measures
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. This includes secure data storage, restricted staff access, and encrypted communication channels where applicable.
Third-Party Sharing
We do not sell your personal information to third parties. We may share limited information with trusted service providers (such as material suppliers, contractors, or logistics partners) solely to fulfil your project requirements, and only to the extent necessary.
Links to External Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Data Retention
Retention Period
We retain your personal information for as long as is necessary to provide our services, maintain accurate project records, and comply with any applicable legal or regulatory obligations. For active clients, records are maintained throughout the project lifecycle and for a reasonable period thereafter.
Deletion
If you request deletion of your personal data and there is no legal obligation requiring us to retain it, we will securely delete or anonymise your information within 30 days of your request.
Uploaded Files
Images and documents you upload for project purposes are retained for the duration of your project and a standard archival period of 12 months following project completion, after which they are securely deleted unless you request otherwise.
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.
Deletion and Restriction
You may request that we delete your personal data or restrict its processing, subject to any overriding legal obligations we may have.
Withdrawal of Consent
Where processing is based on your consent (such as receiving WhatsApp communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us at tingotimbertrace@gmail.com. We aim to respond to all requests within 14 business days.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:
Company
Tingo Timber Trace
Luxury Interior Design
This Privacy Policy may be updated from time to time. Continued use of our services following any changes constitutes acceptance of the revised policy.